Frequently Asked Questions (FAQ) – Reis Clothing Shop
1. About Our Products
Q: What types of clothing do you offer?
A: We offer a wide range of clothing including Dresses, Pants, Shirts & Blouses, Skirts, T-shirts, and Tops.
Q: Are your products suitable for all seasons?
A: Yes, our collection includes items suitable for various seasons, ensuring you can find something stylish and comfortable year-round.
Q: Do you offer plus-size options?
A: Currently, our size range varies by product. Please check the product description for specific size availability.
2. Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your information is protected.
Q: Can I change or cancel my order after it has been placed?
A: Orders can only be changed or canceled within 1 hour of placement. Please contact us immediately at [email protected] if you need to make changes.
3. Shipping & Delivery
Q: What are your shipping options?
A: We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
Q: How long does delivery take?
A: Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days after dispatch.
Q: Do you ship internationally?
A: Yes, we ship globally except for a few remote areas in Asia and other locations.
Q: Can I track my order?
A: Yes, we provide tracking information once your order has been dispatched.
4. Returns & Exchanges
Q: What is your return policy?
A: You have 15 days from the date of receipt to return or exchange an item, provided it is in its original condition with all tags attached.
Q: How do I initiate a return or exchange?
A: Please contact our customer support team at [email protected] to initiate a return or exchange.
Q: Are there any fees for returns or exchanges?
A: Return shipping fees are the responsibility of the customer, unless the item is defective or incorrect.
5. Account & Customer Support
Q: How do I create an account?
A: You can create an account during the checkout process or by visiting the “Sign Up” page on our website.
Q: I forgot my password. How can I reset it?
A: You can reset your password by clicking on the “Forgot Password” link on the login page.
Q: How can I contact customer support?
A: You can reach us at [email protected] for any inquiries or assistance.
Thank you for choosing Reis Clothing Shop. We are committed to providing you with a seamless shopping experience and ensuring your fashion needs are met with the utmost care and efficiency.